Terms & Conditions
Terms & Conditions
FREQUENTLY ASKED QUESTIONS
Is this for real?
Yes, we are a small group of farmers and enthusiasts wanting to make quality products available to all those in need, spreading the message to help more and more people discover the benefits of cannabinoid health.
How do Free Items Work? We sometimes offer free items and is discount codes for the community. We expect that our kindness is not taken advantage of. Codes & Freebies are to be used one time per household. Abuse of this will result in cancelation.
I'd like to buy in bulk, is there wholesale options availble? You may notice our stock turns over on this site and products availability varies over time. We will offer registered users a steady selection of unlabled & bulk options at FreeTheCBD.com
When will my order ship?
Stated on your Order Confirmation Receipt, we attempt to ship between 7-14 business days from date of order. We have a large number of orders coming in, and this allows us a grace period to fulfill and process each order.
What is VIP Shipping? Select this shipping option for your next order and regardless of when you ordered we will assign a customer service rep to service your order and attempt to ship out right away (and as long as all items are ready). We will also use UPS service, when applicable, to avoid the USPS complications going on nationwide. Please note this is NOT Overnight Service and still could have a wait for orders.
Note: Discount Codes CANNOT be used with the VIP Shipping Option.
Can I return my items? - All sales are final. NO refunds will be granted for products that are shipped or delivered. This is for safety reasons since we cannot guarantee what is returned has not been misused, changed or tampered with. WE DO NOT ACCEPT RETURNS OR SHIP REPLACEMENTS.
My vape cart is faulty can you send me replacements? Once again, for the people in the back, All sales are final. In the case of carts, obviously we cannot make sure each cart is working prior to shipment for sanitary reasons. We also cannot guarntee carts are being used properly and with the proper equipment. WE DO NOT ACCEPT RETURNS OR SHIP REPLACEMENTS.
Can I add items to an existing order or change my order?
We are not capable of adding items, or adjusting existing orders.
We do not have the ability to reprocess a sale.You will need to place a second order, and pay shipping costs.
My package was sent back, what can you do to solve this?
Please check your shipping address carefully and make sure everything is correct. We cannot control packages being shipped back if given an incorrect address initially. Likewise we also cannot control issues with delayed shipment by USPS. We do not take responsibility for the faults of a mail carrier. However, in a special case we may issue a refund, but not until the package is received on our end.
Why is my shipping label still in Pre-ship?
We print labels as we process and fulfill orders, this does not mean your package has been shipped, or that your package is lost.This just means your order is received and being processed.
Customer Service Communication - Please be kind in your communication, demanding comments are not welcomed in our safe space. We do our best to get back to anyone on order questions. We ask you please treat us as you would like to be treated yourself. We reserve the right to refuse service for any reason. Do not be surprised if you get what you put in. As grandma used to say you get more flies with honey than vinegar!
It is advised you also review our Disclaimer Page prior to orering.